Privacy Policy

1 Introduction

This Privacy Policy ("Policy") sets out the basis on which JH88 ("we", "us", "our", "the Platform") collects, processes, stores and discloses personal data relating to users ("you", "your", "User") of the website jh88.cam and any associated mobile or digital services.

JH88 is committed to protecting the privacy and security of all personal data we hold. We process personal data only in accordance with applicable data protection and privacy laws and only for the purposes described in this Policy. By accessing or using the JH88 platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the overall agreement between you and JH88.

2 Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could be used to identify a natural person, either directly or in combination with other data, including name, email address, phone number, device identifiers and financial account details.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means JH88, which determines the purposes and means by which Personal Data is processed.
• "Data Processor" means a third party that processes Personal Data on behalf of JH88 under a written data processing agreement.
• "Cookies" means small text files placed on your device by the JH88 website to store user preferences, session data and analytical information.
• "KYC Data" means identity and address verification documents submitted by a User in compliance with Know Your Customer and Anti-Money Laundering requirements.
• "Special Category Data" means sensitive personal data as defined under applicable data protection law, including health information, biometric data and financial information beyond basic account data.
• "Third Party" means any entity that is not JH88 or the User, including payment processors, identity verification providers, analytics services and advertising platforms.

3 Data We Collect

JH88 collects Personal Data in the following categories, depending on how you interact with the Platform:

3.1 Registration Data

When you create an account, we collect:

• Full legal name
• Date of birth
• Email address
• Phone number
• Residential address (including city — e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar)
• Username and encrypted password
• Preferred currency (e.g. PKR)

3.2 KYC & Verification Data

To comply with Anti-Money Laundering (AML) regulations and age verification obligations, we may collect:

• Copies of government-issued photo identification (national identity card, passport, driving licence)
• Proof of address documents (utility bills, bank statements, official correspondence)
• Source-of-funds documentation for high-value deposits
• Selfie or facial image for identity verification (where required by the KYC process)

3.3 Financial & Transaction Data

When you make deposits or withdrawals, we collect:

• Payment method details (bank account details, mobile wallet identifiers — for example, account references associated with Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah where you use such services; these references are collected for transaction processing only and do not imply endorsement by or affiliation with those providers)
• Transaction amounts and dates in PKR or applicable currency
• Transaction reference numbers and payment status

3.4 Gaming Activity Data

• Betting history, wager amounts, game preferences and outcomes
• Session duration, login timestamps and activity logs
• Responsible gambling tool usage (deposit limits, self-exclusion requests, cooling-off periods)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system and browser version
• Cookie identifiers and session tokens
• Referring URL and on-site navigation path

3.6 Communications Data

• Content of support tickets, live chat transcripts and email correspondence with JH88
• Survey responses and feedback submissions
• Marketing preference settings

4 How We Use Your Data

JH88 uses the Personal Data we collect for the following purposes:

We will not use your Personal Data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your consent.

5 Legal Basis for Processing

Where applicable data protection law requires a lawful basis for processing Personal Data, JH88 relies on one or more of the following:

• Contractual necessity: Processing required to perform the contract with you, including account registration, payment processing and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML, KYC and age verification obligations.
• Legitimate interests: Processing carried out for the legitimate business interests of JH88 — such as fraud prevention, platform security, responsible gambling monitoring and business analytics — where those interests are not overridden by your rights and interests.
• Consent: Processing for purposes such as marketing communications and non-essential cookies, where you have provided specific, informed and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Data

JH88 does not sell, rent or trade your Personal Data to third parties for their own commercial purposes. We may share your data only in the following circumstances:

6.1 Service Providers & Data Processors

We engage trusted third-party service providers who process data on our behalf under strict contractual obligations. These include:

• Payment processors and banking partners facilitating deposits and withdrawals
• Identity and age verification providers conducting KYC checks
• Fraud detection and cybersecurity services
• Customer support platform providers
• Cloud hosting and infrastructure providers
• Analytics and platform performance monitoring tools

6.2 Regulatory & Legal Disclosure

JH88 may disclose Personal Data to regulators, law enforcement agencies, courts or other government authorities where required to do so by applicable law, court order or regulatory direction. We will notify you of such disclosure where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of JH88's business, Personal Data held by JH88 may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.

6.4 Responsible Gambling Schemes

Where required by applicable responsible gambling obligations, limited account data may be shared with recognised self-exclusion registers or responsible gambling schemes to enforce self-exclusion requests across participating operators.

7 Data Retention

JH88 retains Personal Data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. Our standard retention periods are as follows:

Upon expiry of applicable retention periods, Personal Data will be securely deleted or anonymised. Where anonymisation is not possible, the data will be archived in a restricted environment until secure deletion is feasible.

8 Cookies & Tracking Technologies

JH88 uses cookies, web beacons, pixel tags and similar technologies on the Platform to deliver and improve its services. The following cookie categories are in use:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your session, preserve login status and enable core security features. They cannot be disabled without significantly impairing your ability to use the Platform.

8.2 Functional Cookies

These cookies remember your preferences — such as language, currency display and responsible gambling tool settings — to personalise your experience on the Platform.

8.3 Analytics Cookies

These cookies help us understand how Users navigate the Platform, which pages are visited most often and where technical issues occur. The data is aggregated and anonymised. We use this information to improve platform performance and user experience.

8.4 Marketing Cookies

Where you have consented, marketing cookies may be used to display relevant promotional content on the JH88 Platform. We do not use third-party advertising networks that track you across other websites for behavioural advertising purposes.

8.5 Managing Cookies

You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may prevent you from logging in or using certain platform features. Instructions for managing cookies in popular browsers are available in the relevant browser's help documentation.

9 Data Security

JH88 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and JH88 servers
• AES-256 encryption for Personal Data stored at rest in our databases
• Role-based access controls ensuring only authorised staff access Personal Data
• Regular security audits and penetration testing of platform infrastructure
• Multi-factor authentication for internal system access
• Incident response procedures and breach notification protocols

While JH88 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying JH88 immediately if you suspect unauthorised access to your account.

10 Your Rights

Subject to applicable data protection law and regulatory retention obligations, you may have the following rights regarding your Personal Data held by JH88:

• Right of access: You may request a copy of the Personal Data JH88 holds about you, together with information about how it is processed.
• Right to rectification: You may request that we correct inaccurate or incomplete Personal Data held about you without undue delay.
• Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your Personal Data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, commonly used and machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gambling purposes. JH88 will assess whether its legitimate interests override your rights.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our Data Protection team using the details in Section 14. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Minors

The JH88 Platform is strictly for adults aged 18 or over, or the higher minimum age required by the operator's licence jurisdiction or applicable local law. JH88 does not knowingly collect Personal Data from individuals below the required minimum age.

If we become aware that a minor has provided Personal Data or created an account in breach of our age restrictions, we will immediately suspend the account, void all associated wagers and securely delete the minor's Personal Data as far as our regulatory obligations allow. Parents and guardians who believe a minor may have registered on the Platform are encouraged to contact our support team immediately.

Please refer to our Responsible Gambling Policy for information on our full range of underage gambling prevention measures, including age verification procedures and parental controls guidance.

12 International Data Transfers

JH88 operates internationally and your Personal Data may be stored or processed outside of Pakistan. Where Personal Data is transferred to countries that may not have equivalent data protection standards to those applicable in your jurisdiction, JH88 will implement appropriate safeguards to ensure that your data remains protected to a standard at least equivalent to that described in this Policy. These safeguards may include:

• Standard contractual clauses binding the receiving party to data protection obligations
• Data processing agreements requiring the processor to apply equivalent security measures
• Transfers only to service providers who have obtained relevant certifications or operate under recognised data protection frameworks

By using the JH88 Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Pakistan. We will always handle your data in accordance with the principles described in this Policy, regardless of where it is processed.

13 Changes to This Policy

JH88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations or platform functionality. When we make material changes, we will notify registered Users via the email address on file and/or through a prominent notice on the Platform prior to the changes taking effect.

Minor or clarificatory changes may be made without prior notification. The "Last updated" date at the top of this page will always reflect when the most recent revision was published. We recommend reviewing this Policy periodically. Continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection concern, please contact the JH88 Data Protection team using the details below.

When submitting a data rights request, please include your registered username, the email address associated with your account and a clear description of your request. We may ask you to verify your identity before processing the request to protect your data from unauthorised access.