Frequently Asked Questions

JH88 requires government-issued identification as part of its Know Your Customer (KYC) process. Pakistani players can submit their National Identity Card (CNIC), a valid passport or a driving licence. You may also be asked to provide proof of address — a recent utility bill or bank statement works well — and in some cases a selfie for facial matching. KYC is mandatory before withdrawals are processed.

No. JH88 strictly enforces a one-account-per-person policy. Duplicate accounts are prohibited under our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any bonuses. If you have forgotten your login credentials, use the password reset function on the sign-in page rather than creating a new account.

Click "Forgot Password" on the JH88 login page and enter the email address linked to your account. A secure reset link will be sent to that inbox within a few minutes — check your spam folder if it does not appear promptly. Follow the link, choose a new strong password and log in as usual. For security, reset links expire after 30 minutes.

Log in to your JH88 account, navigate to Account Settings and select Personal Details. You can update your phone number, mailing address and communication preferences from there. Changes to your registered email address or legal name require identity re-verification for security purposes. Contact our support team via the email in the footer if you need help completing this process.

The minimum deposit on JH88 starts from PKR 500, making the platform accessible to casual players and serious bettors alike. Different payment methods may carry their own minimum thresholds, so always confirm the specific amount shown in the cashier at the time of your deposit. Deposit amounts are displayed in PKR throughout the platform for full transparency.

Withdrawal processing times vary by method. Once JH88 approves your request — typically within 24 hours — funds are dispatched to your chosen payment channel. Mobile wallet transfers tend to arrive faster, often within a few hours. Bank transfers to HBL, UBL or other Pakistani banks may take one to three business days depending on interbank processing schedules. Completing KYC verification in advance helps avoid delays.

Withdrawals can be placed on hold for several reasons: pending KYC verification, an active bonus wagering requirement that has not yet been met, a security review triggered by unusual activity, or a mismatch between your registered account name and your payment account holder name. Log in to your account to check for any pending action items, or contact our support team for a status update.

JH88 does not charge platform-side fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges — for example, some banks levy interbank transfer fees on outgoing payments. Always review your payment provider's fee schedule before initiating a transaction. Any applicable fees will be clearly displayed in the JH88 cashier before you confirm a withdrawal.

Live in-play betting lets you place wagers on a cricket match after it has started, with odds updating ball by ball. On JH88 you can bet on outcomes like next wicket, over runs, method of dismissal and match winner — all in real time during PSL games, Pakistan vs India fixtures and ICC knockout rounds. Odds shift rapidly based on match conditions, so staying focused and acting promptly is key when betting live.

JH88's casino section includes a broad selection of slots, table games and a live dealer lobby. Table games include classic variants of blackjack, roulette, baccarat and poker. The live casino streams real dealers from professional studios, offering an immersive experience from any device. Slots range from three-reel classics to feature-rich video slots with jackpots. All games are sourced from licensed software providers and use certified random number generators (RNGs).

JH88 supports multiple odds formats. Decimal odds (e.g., 2.50) show your total return per PKR 1 staked, including your stake back. Fractional odds (e.g., 3/2) represent profit relative to stake. Malay odds are popular in Southeast Asian markets — positive values show profit per unit stake; negative values show the stake needed to win one unit. You can switch formats in your account settings to whichever you find easiest to read.

Yes. JH88 supports accumulator (parlay) bets, which allow you to combine two or more selections into a single wager. All selections must win for the bet to pay out, but the combined odds multiply, meaning potential returns are significantly higher than single bets. Accumulators are popular for PSL match days and ICC tournament rounds. Minimum and maximum accumulator limits apply — check the bet slip for details before confirming.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus — or the bonus plus deposit — before any winnings from that bonus can be withdrawn as real cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place bets totalling PKR 10,000 before the bonus converts to withdrawable funds. Check each promotion's specific terms for the exact multiplier and eligible games.

Yes. JH88 runs regular promotions for existing players, including reload bonuses, free bet offers, cashback on losses and enhanced odds for high-profile cricket and football events. During PSL season and major ICC tournaments, JH88 typically launches event-specific promotions with boosted markets and prize pools. Log in and visit the Promotions section to see all currently active offers available for your account tier.

Bonuses can be voided for several reasons: violating the promotion's terms (e.g., placing excluded bet types to meet wagering requirements), using multiple accounts, making a withdrawal before meeting wagering requirements, or attempting to abuse bonus structures. JH88 reserves the right to remove bonuses found to be claimed in bad faith. If you believe a bonus was removed in error, contact our support team with your account details for a review.

JH88 operates a tiered loyalty programme that rewards consistent players with points earned on qualifying wagers. Accumulated points can be exchanged for bonus funds, free bets or account credits. Higher tiers unlock faster withdrawals, dedicated account managers, personalised reload bonuses and invitations to exclusive promotional events. Your current loyalty tier and points balance are visible in the Account section once you are logged in.

Log in to your account, go to Account Settings and select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and net loss limits in PKR. Reducing a limit takes effect immediately. Increasing or removing a limit is subject to a mandatory 24-hour cooling-off period — a deliberate safeguard to ensure the decision is considered. These tools are available at any time at no cost.

Self-exclusion is a tool that locks your JH88 account for a chosen period — from six months up to permanent closure — so you cannot log in, bet or deposit. To activate it, go to Account Settings, select Responsible Gambling and choose Self-Exclusion. Pick your duration, read the confirmation carefully and confirm. The exclusion is irreversible until the period expires, and all marketing is suppressed during exclusion. We strongly encourage anyone feeling out of control to use this tool immediately.

Absolutely not. JH88 is strictly for adults aged 18 or over — or the higher minimum age required by the operator's licence jurisdiction. Age verification is mandatory during the KYC process. Any account found to belong to a minor is suspended immediately, all bets voided and any deposited funds returned where legally permissible. Parents and guardians are strongly encouraged to use parental control software to block access to online gambling platforms on shared or household devices.

If you are concerned about your gambling, please reach out for help. International organisations such as GamCare, BeGambleAware and Gamblers Anonymous offer free, confidential support and counselling services accessible online from Pakistan. JH88's own responsible gambling page provides further guidance on available tools and resources. You can also contact our support team at any time — details are in the footer — and we will assist you in activating self-exclusion or other protective measures without delay.